Terms of Service

Terms and Conditions

Orders

The website allows a person (“user”) to place electronic orders ("order") for one or more products on offer as long as such products are available and not sold out.

A purchasing contract ("sale") between the user and Valjalo.co.za shall be complete only once a user has placed an order and the payment has been processed fully, meaning Peg has received and accepted the payment.

Payment

If payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect etc. the purchase will not be successful. The above is dependent on the product being available.

For EFT payments kindly note the following detail:

You have 2 hours to pay and send us proof of payment.
If you don't pay in time, we'll cancel the order on your behalf.
Orders placed after hours, on weekends or public holidays will be processed the following business day.
If you have any issues with payment, please contact us on info@Valjalo.co.za

Reservation

Products cannot be reserved by a user to be bought at a later time. Placing an item in your cart without processing the payment for the order will not lead to a successful order being placed nor the reservation of (an) item(s).

If an item is listed as “on hold”, this means that a user currently has the last of these items in their Valjalo.co.za shopping cart. If their cart expires without payment being made, this item will be released back onto the website for sale.

Availability

Please note that the stock of all items on offer is limited. Valjalo.co.za will make all reasonable attempts to ensure that product sales are brought to an end when stock runs out.

If it happens that Valjalo.co.za is unable to fulfil any order at the advertised price because stock is sold out or unavailable, Valjalo.co.za will let you know and you'll be entitled to a reimbursement for the rand value you have paid for such product.

Termination of Suspected Fraudulent Orders

Valjalo.co.za reserves the right to cancel or refuse to fulfil any order that it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives.

On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Valjalo.co.za may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours).

In the event of a fraudulent purchase being placed on Valjalo.co.za, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Valjalo.co.za does not process refunds for orders suspected of fraud.

Products and Shipping

Products will be shipped on the same day should the order be completed before 11:30am. International orders will only be dispatched the following day.

Please note that actual shipping times may vary slightly and are an estimation only. We unfortunately have no control over the courier companies however they do try their best to deliver on time.

Returns and Refunds

Defective Items, Returns and Reimbursement

If you are dissatisfied with your purchase due to a defect, incorrect product received or other reason, you may return it to Valjalo.co.za within 30 days of delivery.

You will either receive a refund, or have the product repaired or replaced, depending on the situation.

Cooling Off (Cancellation Policy)

Before an order is dispatched, customers are eligible to cancel their order at no charge to them, provided the items they are cancelling are not made to order or art on demand items. These items may incur a cancellation charge.

You are allowed to cancel your order within 5 days of being placed if the order has not already been dispatched.

Once an order has been dispatched, the shipping and handling fee will not be refunded. You may cancel your purchase by contacting info@Valjalo.co.za

Cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery you have 30 working days to return eligible items in your order for exchange or refund with no re-stocking fee. After this 30 working day period Valjalo.co.za reserves the right to refuse a return or exchange.

Refunds

Refunds are offered in the original method of payment. Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.

Returns and Exchanges

Please see our Returns Policy or Exchange Policy for more information on returns and refunds.

Valjalo.co.za has 3 return/exchange policies:

Final sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is broken/damaged/faulty/incorrect.
Exchange-only products may only be replaced with a different product from any open event. If we are unable to provide you with the desired size or style we will process a refund.
Products eligible for return or exchange may be refunded into your original method of payment.
Please note that shipping fees are not refundable. Should you have received free shipping on your purchase you will be liable for this fee as Peg has incurred this cost in good faith.

Promotional Voucher Codes

From time to time users will receive promotions in the form of unique codes that can be used at checkout to unlock certain discounts.

Promotional vouchers are issued at the discretion of Valjalo.co.za. Users do not have the right to promotional vouchers and cannot earn them. Promotional vouchers are issued with specific terms and conditions that regulate their use.

A voucher can only be used once and only one voucher can be used per checkout. Enter the voucher code at checkout and the value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.

Please note:

No promotional voucher codes can be used towards the purchasing of gift cards sold on our website.
The cart sub-total needs to be at least 4 times the promotional value prior to applying the promo code at checkout.
The minimum order spend when applying a promotional code to your order should be equal to or greater than R100.
If we are running a special on the website where a discount is automatically applied and you try to redeem a promo code as well, the system will automatically apply the promotion of greater value/benefit to the customer.
Competitions

From time to time, Valjalo.co.za may run competitions through its website and other channels. The prizes offered as well as the competition requirements (for winning) may also change from time to time, and will be disclosed during the running of the competition.

Valjalo.co.za cannot guarantee the quality or the fulfilment of the prizes by third parties. The winner of competitions will be decided by Valjalo.co.za at its full discretion. Valjalo.co.za staff and their family members are not allowed to participate, will not be considered for competition winners in these competitions and will not be eligible to win.

General Conditions

Service Disruption

Valjalo.co.za reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss.

Valjalo.co.za cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures. We recommend that you browse with Google Chrome, Safari or Firefox.

Intellectual property

Valjalo.co.za and participating vendors retain all copyright and other rights to services, as well as listings, information, images, videos, and databases (the "Property Protection"). A modification, reproduction, publication, disclosure to third parties and/or exploitation of the protected property without the prior written consent is expressly prohibited by Valjalo.co.za.

The Protection of Data

Please see our Privacy Policy for more information on the policy of protecting user data and privacy.

Termination/Cancellation of Orders

Valjalo.co.za reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives. On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Valjalo.co.za may also refuse to refund you on the basis of transaction being suspected as fraudulent - you may then initiate a chargeback process from your bank if you wish to receive a refund.

Changes in General Conditions

Valjalo.co.za reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend use of our service. You will be required to accept the T's & C's every time you transact on our website.

We reserve the right to ban any individual uploader or website domain from using our services for any reason.

Shipping Policy

Valjalo.co.za is an online retailer and deliver worldwide. We do allow for order collections from our warehouse. The courier service we offer is a door-to-door service. This means that the shipment is delivered to the address not the person. I.e. if the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc.
Valjalo.co.za cannot ship to P.O. boxes, farms or rural areas.
It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.
All goods in transit are insured.
You can track your orders with the tracking number provided in your orders dispatch confirmation email.
The below shipping categories are offered to you on checkout based on your delivery area code. Valjalo.co.za will from time to time offer promotional shipping rates, for example free delivery for certain products.
Valjalo.co.za reserves the right to amend shipping costs at any time. All changes will be disclosed here.
South African shipping costs are broken down as follows:

*Please note - only if products are marked 'in stock' or with 1-3 working day delivery time, will expedited shipping options be applicable.

Note:

EMS Express International delivery takes on average 7-10 Working days for delivery. Pricing is calculated on weight upon checkout.

Delivery

Delivery time is based on the estimated time provided by the courier companies we use.
In the case of multiple products within one order, your purchases may come from different locations so expect longer delivery times. Your goods will be held in our warehouse until such time as all goods within your order have arrived and been boxed. Only then will your order be dispatched for delivery.
Should a package not be delivered through no fault of ours (e.g. no-one on premises/unable to answer calls/invalid or incomplete address), we will attempt a second delivery. If this is still unsuccessful, we will attempt to contact you via phone and email to make delivery arrangements with you. If we are unable to reach you, the order will be returned to our warehouse and checked back into stock. You will be refunded the amount for the products excluding the original delivery fee, if any.
Returns

Return Merchandise Authorization

You have 30 working days upon receipt of your order to contact Valjalo.co.za for a refund.

We aim to process your return request within 3 days. Should you have any queries please contact us at info@Valjalo.co.za

Please refer to the break-down below to preview return policies for certain products.

Final Sale Items

Final sale items may not be returned for an exchange or refund.

Shipping and Handling

Shipping and handling charges are not refundable, unless an order has arrived damaged, faulty, incorrect or missing. The Client Concierge team will use their discretion to evaluate whether a refund for shipping and handling may be waivered.

Gift Cards

Gift cards are not refundable for cash. Therefore, if you require a refund for items being returned or exchanged that were purchased with a gift card, only your Valjalo.co.za wallet will be credited.

Gift cards are valid for up to 3 years.

Swimsuit and Underwear Policy

Valjalo.co.za does not accept returns or process exchanges for swimsuits, underwear and intimates. Bikini tops and bras can only be returned if the item is incorrect/damaged.

Jewellery & Watches Return Policy

We do not accept returns on jewellery products that are for piercings.

Faulty or broken watches may be returned, exchanged or replaced by Valjalo.co.za within the first month of purchase. Any repairs or replacements thereafter will be referred to the manufactured to resolve.

Deck Warranty -
All Skateboards are warranted against defect in materials and workmanship for a period of 120 days from the date of purchase. This means that we will repair or replace, at our option, any Skateboard that delaminates due to defects in materials, workmanship or glue. This is the only condition covered by our warranty. No other warranty is expressed or implied.
What this warranty does not cover:
Breakage due to:
Wear
Improper installation of accessories
Improper foot positioning when landing high impact tricks
Intentional breakage
Normal Wear & Abuse:
Tail and nose wear from dragging the nose and tail on the ground
Edge chipping from ground, curbs or walls
Warping from exposure to heat, rain, snow or immersion in water

The Fine Print:

Return requests will be approved at the discretion of Valjalo.co.za.

Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

There will be an additional R50 re-packaging fee for products returned not in their original, undamaged packaging.

Please note that items arriving after the 30 working day return deadline will not be accepted and will be returned to sender.

Exchanges

Exchange requests will be approved at the discretion of Valjalo.co.za.

Products will not be eligible for exchange if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

There will be a R50 re-packaging fee for products returned for an exchange not in their original, undamaged packaging.

Please note that items arriving after the 30 working day exchange deadline will not be accepted and will be returned to sender.

Incorrect/Damaged/Faulty/Late Goods

In the case of incorrect/damaged/faulty/ – exchanges or replacements are the responsibility of Valjalo.co.za. Please notify us of the incorrect/damaged/faulty/ product within 3 days of receipt of the product.