Refund Policy

Returns and Refunds

Defective Items, Returns and Reimbursement

If you are dissatisfied with your purchase due to a defect, incorrect product received or other reason, you may return it to Valjalo.co.za within 30 days of delivery.

You will either receive a refund, or have the product repaired or replaced, depending on the situation.

Cooling Off (Cancellation Policy)

Before an order is dispatched, customers are eligible to cancel their order at no charge to them, provided the items they are cancelling are not made to order or art on demand items. These items may incur a cancellation charge.

You are allowed to cancel your order within 5 days of being placed if the order has not already been dispatched.

Once an order has been dispatched, the shipping and handling fee will not be refunded. You may cancel your purchase by contacting info@Valjalo.co.za

Cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery you have 30 working days to return eligible items in your order for exchange or refund with no re-stocking fee. After this 30 working day period Valjalo.co.za reserves the right to refuse a return or exchange.

Refunds

Refunds are offered in the original method of payment. Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.

Returns and Exchanges

Please see our Returns Policy or Exchange Policy for more information on returns and refunds.

Valjalo.co.za has 3 return/exchange policies:

Final sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is broken/damaged/faulty/incorrect.
Exchange-only products may only be replaced with a different product from any open event. If we are unable to provide you with the desired size or style we will process a refund.
Products eligible for return or exchange may be refunded into your original method of payment.
Please note that shipping fees are not refundable. Should you have received free shipping on your purchase you will be liable for this fee as Valjalo.co.za has incurred this cost in good faith.

Returns

Return Merchandise Authorization

You have 30 working days upon receipt of your order to contact Valjalo.co.za for a refund.

We aim to process your return request within 3 days. Should you have any queries please contact us at info@Valjalo.co.za

Please refer to the break-down below to preview return policies for certain products.

Final Sale Items

Final sale items may not be returned for an exchange or refund.

Shipping and Handling

Shipping and handling charges are not refundable, unless an order has arrived damaged, faulty, incorrect or missing. The Client Concierge team will use their discretion to evaluate whether a refund for shipping and handling may be waivered.

Gift Cards

Gift cards are not refundable for cash. Therefore, if you require a refund for items being returned or exchanged that were purchased with a gift card, only your Valjalo.co.za wallet will be credited.

Gift cards are valid for up to 3 years.

Swimsuit and Underwear Policy

Valjalo.co.za does not accept returns or process exchanges for swimsuits, underwear and intimates. Bikini tops and bras can only be returned if the item is incorrect/damaged.

Jewellery & Watches Return Policy

We do not accept returns on jewellery products that are for piercings.

Faulty or broken watches may be returned, exchanged or replaced by Valjalo.co.za within the first month of purchase. Any repairs or replacements thereafter will be referred to the manufactured to resolve.

Deck Warranty -
All Skateboards are warranted against defect in materials and workmanship for a period of 120 days from the date of purchase. This means that we will repair or replace, at our option, any Skateboard that delaminates due to defects in materials, workmanship or glue. This is the only condition covered by our warranty. No other warranty is expressed or implied.
What this warranty does not cover:
Breakage due to:
Wear
Improper installation of accessories
Improper foot positioning when landing high impact tricks
Intentional breakage
Normal Wear & Abuse:
Tail and nose wear from dragging the nose and tail on the ground
Edge chipping from ground, curbs or walls
Warping from exposure to heat, rain, snow or immersion in water

The Fine Print:

Return requests will be approved at the discretion of Valjalo.co.za.

Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

There will be an additional R50 re-packaging fee for products returned not in their original, undamaged packaging.

Please note that items arriving after the 30 working day return deadline will not be accepted and will be returned to sender.

Exchanges

Exchange requests will be approved at the discretion of Valjalo.co.za.

Products will not be eligible for exchange if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

There will be a R50 re-packaging fee for products returned for an exchange not in their original, undamaged packaging.

Please note that items arriving after the 30 working day exchange deadline will not be accepted and will be returned to sender.

Incorrect/Damaged/Faulty/Late Goods

In the case of incorrect/damaged/faulty/ – exchanges or replacements are the responsibility of Valjalo.co.za. Please notify us of the incorrect/damaged/faulty/ product within 3 days of receipt of the product.